Conditions

PRIVACY POLICY

We do not store credit card details nor do we share customer details with any 3rd parties aside from service providers required to fulfill your order (e.g. couriers and payment providers).  You have the right to remove your details from our systems at any time inline with GDPR rules – if you would like to do this please contact us via the contact page.

REFUNDS AND RETURNS POLICY

We offer a full refund for any un-satisfactory item so long as they are returned within 2 weeks of you receiving them. We have no liability for shipping costs unless the return is a result of our error (e.g. you received an incorrect item). All goods returned must be in exactly the same condition as they were when they were dispatched.

CUSTOMER OBLIGATIONS

If you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account.
You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.

OUR SITE CHANGES REGULARLY

We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.
While every effort is taken to try to ensure that the colouring and other product specifications of our products in the photographs displayed on this website are representative of the original products, variations may occur due to technical restrictions of colour reproduction on your computer equipment. Roya Textile shall not be liable for any error or inaccuracy in the photographs or graphical representations of products displayed on our website.

VIRUSES, HACKING AND OTHER OFFENCES

You must not misuse our site by knowingly introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.
By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

ACCESSING OUR SITE

We will do our best to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

DELIVERY & ORDERS & SHIPPING

Please see “FAQ” page for details.

YOUR CONCERNS

Please note that:
The amount shown in any other currency besides British Pounds Sterling, is a guide price only.

ALL GOODS SUPPLIED ARE FABRICS AND NOT MADE UP OR READY TO WEAR CLOTHING.

If you have any concerns about material which appears on our site, please email us at; info@royatextiles.com